Find answers to common questions about OSPOS. Can't find what you need? Reach out and we'll help.
Getting Started
How do I set up OSPOS?
Download the app, tap "Get Started," and build your menu. You can start taking cash orders immediately — no account needed.
Do I need an internet connection?
No. The Free Tier works completely offline. You only need internet to accept card payments, send receipts, or sync data.
How do I enable card payments?
Go to Settings, tap "Enable Card Payments," and follow the prompts to create a Stripe account. It takes about 5 minutes. Once connected, you can accept contactless payments with Tap to Pay on iPhone.
Payments & Fees
What does OSPOS cost?
The cash register is free forever. For card payments, we charge 1% per transaction on top of Stripe's standard rate (2.9% + $0.30). No monthly fees, no contracts.
When do I get paid?
Card payments are deposited directly to your bank account through Stripe, typically within 2 business days.
What is Tap to Pay on iPhone?
Tap to Pay lets you accept contactless cards and Apple Pay using just your iPhone (XS or newer) — no extra hardware needed. Your customer taps their card or phone on yours.
Your Data
Where is my data stored?
Free Tier data lives only on your phone. Paid Tier data is also synced to our servers (hosted in the US and Germany) to enable cloud features.
Can I export my data?
Yes. Go to Settings > Export Data to download a CSV of your transactions at any time.
How do I delete my account?
Go to Settings > Account > Delete Account. Your server data will be removed within 30 days. Local data is deleted when you remove the app.
Troubleshooting
Tap to Pay isn't working
Make sure you're on iPhone XS or newer running the latest iOS. Go to Settings and re-enable Tap to Pay. If the issue persists, restart your phone and try again.
A payment was declined
This is usually the customer's bank declining the transaction. Ask them to try a different card or payment method. If the issue happens on every transaction, check your Stripe Dashboard for account alerts.
Still need help?
We're a small team and we read every message. Email us and we'll get back to you as soon as we can.