Help & Support

Download the app, tap "Get Started," and build your menu. You can start taking cash orders immediately — no account needed.

No. The Free Tier works completely offline. You only need internet to accept card payments, send receipts, or sync data.

Go to Settings, tap "Enable Card Payments," and follow the prompts to create a Stripe account. It takes about 5 minutes. Once connected, you can accept contactless payments with Tap to Pay on iPhone.

Yes. Settings → Test Mode routes every transaction through Stripe's test environment — no real money moves, no real cards charged. Flip it off to go live. Great for staff training and dogfooding a new menu.

Android is launching now — Tap to Pay on Android is supported on compatible phones (Pixel 8+, Samsung Galaxy S22+, and other NFC-capable Android 12+ devices). Same 1% pricing, same features. Check the Play Store as it rolls out.

Yes — we host free ready-to-import menus at ospos.app/menus. Twelve verticals so far (coffee shop, taco truck, ice cream, BBQ, farm stand, tow truck, mobile detailing, carpet & home cleaning, mobile bartending, art studio, nail salon, boutique) with modifier groups, categories, and tax flags already wired up. Download the JSON, open OSPOS → Settings → Advanced → Import menu, and pick the file.

Modifier groups let a single menu item ask follow-up questions when it's rung in — size, milk, protein, sauce, add-ons. Single-select or multi-select, required or optional, with per-option price deltas. The sample menus at ospos.app/menus are the fastest way to see the pattern in practice.

Yes. Settings → Advanced → Export menu produces a JSON file (same shape as the sample menus). Import it on the new device the same way.

Order-level: tap the discount pill above the total in the cart. Percent-off or dollar-off, optional reason. Tax updates proportionally — the taxable base drops with the discount. Item-level discounts land in a future release.

In the Menu screen, swipe an item to reveal "86" — mark it sold out. It disappears from the order grid but stays in your menu for tomorrow. Swipe again to bring it back.

Tap the "Customize" button on the cart line to reopen the customize sheet with your prior selections pre-filled. Adjust and Save — the line updates in place.

The cash register is free forever. For card payments, we charge 1% per transaction on top of Stripe's standard rate (2.9% + $0.30). No monthly fees, no contracts.

Card payments are deposited directly to your bank account through Stripe, typically within 2 business days.

Tap to Pay lets you accept contactless cards and Apple Pay using just your iPhone (XS or newer) — no extra hardware needed. Your customer taps their card or phone on yours.

Open the sale from the Summary tab, tap Refund. Choose full or partial amount and confirm with Face ID / Touch ID. The refund flows back to the original card via Stripe within a few business days. Cash refunds are recorded but you hand the cash back yourself.

Stripe emails you when a dispute opens. OSPOS has a built-in Disputes screen (Settings → Disputes) where you can respond and upload evidence directly. Respond quickly — Stripe has strict deadlines.

After a sale, tap the Email button. The customer receives a formatted receipt from your business (delivered by Resend so it lands in their inbox, not spam).

Yes. Settings → Business Name sets the header. Settings → Receipt Footer holds any address, phone, tax ID, or thank-you note you want to include.

Yes. Summary tab → tap the sale → Email button is there for any past transaction.

Not at launch. Email covers most needs, delivers instantly, and costs nothing. SMS receipts (pending nationwide Twilio A2P registration) and Bluetooth thermal printer support are both on the roadmap.

Free Tier data lives only on your phone. Paid Tier data is also synced to our servers (hosted in the US and Germany) to enable cloud features.

Yes. Go to Settings > Export Data to download a CSV of your transactions at any time.

Scroll to the bottom of Settings and tap Delete Account. Server data is removed within 30 days. Local data is deleted when you remove the app.

Settings → Back up now creates a full snapshot of your local data (menu, orders, settings). Paid Tier merchants also get automatic background sync to our servers — no manual step needed.

The Summary tab shows today's cash / card split, tax collected, and every transaction. Tap any sale to see the itemized detail, print or resend the receipt, or issue a refund.

Make sure you're on iPhone XS or newer running the latest iOS. Go to Settings and re-enable Tap to Pay. If the issue persists, restart your phone and try again.

This is usually the customer's bank declining the transaction. Ask them to try a different card or payment method. If the issue happens on every transaction, check your Stripe Dashboard for account alerts.

Pull down on the Summary tab to refresh. If a card sale is missing, the sync engine may be retrying — check Settings → Sync status. Cash sales are recorded locally and appear immediately.

The file must be a JSON export from OSPOS (or one of the samples at ospos.app/menus). Check that the file wasn't renamed to a .txt or corrupted mid-download. Try downloading it fresh.